Company details

HEADCOUNT

100-499

ORG TYPE

Startup

SECTOR

Finance

WEBSITE

https://www.napo.pet

About the company

Napo is a London-based pet insurer that markets “tooth-to-tail” cover, including dental as part of its core proposition. Napo positions the product as more than insurance, pairing cover with proactive pet care and a digital-first experience. Public company materials describe Napo as founded in March 2021 by Jean-Philippe Doumeng and Ludovic Lacay. Recent investor updates describe Napo as investing heavily in AI and automation as the business scales.

Locations and presence

Napo is headquartered in London, with roles commonly advertised as hybrid with time in a central London office. Public profiles also show Napo operating nationally across the UK insurance market.

Palpable Score

55.5

/ 100

Napo pays and benefits look solid for a startup and the company shares unusually concrete details like equity on day one, a training budget, and salary bands for some roles. The limiting factor for grads is access: most visible roles are mid-level, and public evidence of junior progression or repeat 0–2 year hiring is thin.

Pillar 1: Early-career access

Score

5.8

/ 20

The company’s public job board recently showed only a mid-level Software Engineer role, which is not an entry route for new graduates.
Napo’s visible customer support hiring has been tagged “mid level” and listed 3+ years of experience, which blocks true 0–2 year candidates.
The company does not present a recurring graduate, intern, or apprentice intake on the main careers channels, so early-career entry relies on rare exceptions.

Pillar 2: Hiring fairness and transparency

Score

12.5

/ 20

The company’s Software Engineer posting is unusually specific about reporting lines, tech stack, salary band, and working pattern, which helps candidates judge fit early.
Napo’s public interview feedback on Glassdoor includes an average difficulty score and a mix of positive and negative interview sentiment, but does not consistently outline stages on the careers site itself.
The company invites candidates to request adjustments during the application or interview process, which is a practical fairness signal.

Pillar 3: Learning and support

Score

11.2

/ 20

The company includes a named budget for personal growth and training in role-level benefits, which is a tangible learning support.
Napo describes engineering ways of working that include collaboration, documentation, and code reviews, which can create day-to-day coaching moments when teams follow through.
The company does not publicly spell out onboarding plans, 30-60-90 ramps, or mentorship expectations for junior hires, keeping this pillar in the “some signals, not consistent proof” range.

Pillar 4: Pay fairness and stability

Score

14.5

/ 20

The company publishes a yearly salary range for Software Engineer roles on the careers site, which is rare transparency in UK startups.
Napo offers stock options from day one alongside private health cover, leave, and a benefits package that reads like a stable full-time setup rather than short-term contracting.
The company does not publish pay ranges consistently across all functions on the careers site, which caps confidence for early-career candidates outside engineering.

Pillar 5: Early-career outcomes

Score

11.5

/ 20

The company has strong employee sentiment on Glassdoor, including high overall ratings and a high “recommend to a friend” percentage, which points to a generally healthy internal experience.
Napo shows meaningful team growth signals in external hiring profiles, but those are scale indicators rather than proof of junior promotions or retention.
The company’s LinkedIn footprint supports that Napo is hiring and operating at real scale, but public evidence on early-career promotion timelines and 12–24 month retention is not published, which limits this score.