Company details

HEADCOUNT

500-999

ORG TYPE

Startup

SECTOR

Finance

WEBSITE

https://www.marshmallow.com

About the company

Marshmallow is a UK insurtech that started with car insurance priced for people who have moved to the UK and get penalised by traditional rating models. Marshmallow has since expanded into adjacent products, including car finance, and has positioned the business as a tech-first financial services company. Public reporting in 2024–2025 links Marshmallow’s growth to reaching profitability and scaling past one million insured drivers. Marshmallow advertises a culture built around feedback, clear expectations, and structured behaviours for progression.

Locations and presence

Marshmallow is headquartered in London, with a sizable operations presence in Budapest and additional regulated operations linked to Gibraltar. Roles are typically hybrid by team, with options like “flexi-office” and time-limited work-from-anywhere benefits described on the careers materials.

Palpable Score

63.7

/ 100

Marshmallow offers several real entry points through junior customer operations and fraud operations roles, plus a hiring process that is usually laid out clearly enough for a first or second job applicant to prepare properly. The score is capped by inconsistent salary visibility and limited public proof of junior progression and retention beyond broad review averages.

Pillar 1: Early-career access

Score

12.3

/ 20

The company regularly advertises junior Customer Operations roles in Budapest (Customer Operations Executive and Customer Happiness Executive), which are framed as coaching-led frontline roles rather than senior-only work.
Marshmallow has also posted Fraud Operations Executive roles with degree requirements and customer-facing experience as the main prerequisite, plus explicit “starting point” language for entering fraud work.
The company’s London pipeline still skews experienced in many areas (claims, engineering, specialist functions), so early-career access looks concentrated in specific operational tracks rather than spread across the whole company.

Pillar 2: Hiring fairness and transparency

Score

14.7

/ 20

The company publishes a step-by-step recruitment flow for some roles, including a short TA conversation, a short online exercise, and a combined technical and culture interview with named durations.
Marshmallow also uses skill-based take-home tasks for certain roles and labels the stages clearly (initial call, task, technical interview, culture interview), which helps candidates anticipate the workload.
The company states that personal feedback is not available for all applicants due to volume, and public interview feedback is mixed, which prevents a top score for consistency.

Pillar 3: Learning and support

Score

14.3

/ 20

The company funds learning through personal budgets for books and training courses and includes dedicated training time, which is practical support for someone early in their career.
Marshmallow builds coaching into frontline roles, such as Customer Operations Executive work that includes goal-setting with a Team Leader, weekly performance insights, and coaching when extra support is needed.
The company gives fewer role-specific onboarding ramps in public job ads for non-operations paths, so the strength of support outside customer operations is harder to verify from listings alone.

Pillar 4: Pay fairness and stability

Score

11.7

/ 20

The company offers stability signals that matter to juniors, including private healthcare, mental health support, pension, sabbatical policy, and equipment or home-working support described in multiple hiring pages.
Marshmallow frequently advertises stock options alongside “competitive salary” language, which can be fair for early-career hires when paired with clear cash compensation.
The company rarely posts salary ranges publicly and sometimes only commits to disclosing pay at the first interview, which limits pay fairness confidence and keeps this pillar in the low teens.

Pillar 5: Early-career outcomes

Score

10.7

/ 20

The company has a mid-range Glassdoor profile (overall rating in the mid-3s and a majority “recommend to a friend”), suggesting mixed outcomes rather than clear early-career wins.
Marshmallow has business-level stability signals in recent reporting, including profitability claims, strong revenue growth, and continued fundraising at a multi-billion valuation, which can reduce early-career redundancy risk compared with weaker peers.
The company’s public data does not include junior promotion rates, time-to-proficiency, or 12–24 month retention, so outcomes scoring is constrained even though the company is scaling.

Useful links & resources

Marshmallow Jobs Marshmallow roles on LinkedIn Marshmallow interviews on Glassdoor