Holafly

International travel eSIM provider
Last updated:
January 23, 2026
Company details
HQ
HEADCOUNT
500-999
ORG TYPE
Startup
SECTOR
Travel & Hospitality
About the company
Holafly sells travel eSIM data plans so people can get mobile data abroad without swapping a physical SIM. Holafly positions the service as app-managed connectivity across 200+ destinations, with 24/7 support as a core part of the customer promise. Holafly’s public company profile names Pedro and Lidia as founders and lists 2017 as the founding year. Holafly hires across functions including customer support, marketing, telco operations, and engineering, with many roles set up for remote work.
Locations and presence
Holafly lists Dublin as headquarters and also lists hubs across multiple regions including Latin America, Europe, Africa, and Asia. Holafly’s public “about” timeline also mentions opening offices in places like Valencia and Medellín, and later adding Lima and Bangkok.
Palpable Score
57.1
/ 100
Holafly offers some early-career entry points, but most visible openings are mid-level and the company does not publish clear first-job pathways like internships or junior programmes. The biggest limiter for graduates is stability and pay clarity: multiple roles are structured around contractor-style arrangements, and public feedback is mixed on management consistency and working conditions.
Pillar 1: Early-career access

Score

10.5
/ 20
  • The company’s current openings include Customer Support Specialist roles in Mexico and Egypt labelled “Mid Level,” asking for proven customer service or BPO experience rather than “0–1 year” entry routes.
  • Holafly advertises Workplace Experience Specialist in Medellín with a minimum of 2 years’ experience and Affiliate Marketing Digital Account Executive roles with 2+ years required, which fits early-career but not true entry-level.
  • The company does not publish internships, apprenticeships, or junior titles on the main careers page, which limits first-job access for new graduates.

Pillar 2: Hiring fairness and transparency

Score

11.8
/ 20
  • The company’s Customer Support Specialist adverts spell out channels (chat, email, video calls), shift patterns, and performance targets like customer satisfaction and first-contact resolution.
  • Holafly has public interview feedback for an SEO Content Specialist process describing an HR screen, a home assignment, and a final interview with content and hiring managers.
  • The company has candidate feedback warning about long case-study style tasks and “freelancer” style gross-pay discussions, which raises fairness questions when time burden and usage boundaries are not tightly defined.

Pillar 3: Learning and support

Score

13.8
/ 20
  • The company states that Customer Support Specialists must pass training and will take part in ongoing training and process upskilling, which is a concrete support signal for operations roles.
  • Holafly’s Senior Backend Engineer posting includes a 1-month, 3-month, and 6-month ramp plan that covers procedures, early incident work, and autonomy milestones.
  • The company repeats an Education Bonus or Growth Budget across postings, but most roles do not describe the day-to-day coaching structure for juniors, such as pairing, regular 1:1s, or review cadence.

Pillar 4: Pay fairness and stability

Score

9.5
/ 20
  • The company’s Customer Support Specialist roles are explicitly contractor positions with rotating shifts, and multiple applications ask candidates to accept an “indefinite contractor” or autonomous setup where pay is received before taxes.
  • Holafly includes Paid Time Off plus an Education Bonus or Growth Budget across several listings, and the affiliate roles mention performance-based bonuses.
  • The company rarely publishes salary ranges, and public worker feedback raises concerns about contractor-style contracts combined with strict schedules and occasional payment issues, which weakens pay transparency and stability for early-career hires.

Pillar 5: Early-career outcomes

Score

11.5
/ 20
  • The company has public employee reviews from current staff with more than three years’ tenure in roles like customer service, which is a meaningful retention signal.
  • Holafly has public feedback describing management changes and layoffs, and some reviews frame certain roles as short-term stops, which increases risk for juniors planning a 12–24 month runway.
  • The company’s LinkedIn profile lists 501–1,000 employees and many global locations, but public proof of junior promotions and level progression is limited to general claims rather than specific progression examples.

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