ABOUT THE ROLE
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The Yardi Software Trainer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite. ย The ideal candidate possesses the ability to work cross-functionally to provide comprehensive training to stakeholders and deliver training sessions, develop training materials, and offer ongoing support to ensure stakeholders can effectively utilize the software to its fullest potential.
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The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the companyโs overall business strategy.
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Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
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To support this continued expansion, weโre hiring for multiple positions under this posting. We welcome qualified candidates to apply.
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KEY RESPONSIBILITIES
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- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders
- Ensures training is engaging, interactive, and effective for stakeholders of all skill levels
- Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software
- Continuously update materials to reflect product changes and improvements
- Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices
- Uses expertise to proactively recommend improvements to workflows and processes
- Organizes and schedules training sessions for stakeholders
- Monitor attendance, feedback, and progress to ensure successful training outcomes
- Collaborates with internal support teams to resolve technical challenges
- Monitors CRM system performance and data accuracy
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
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OTHER DUTIES
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.โฏ Duties, responsibilities, and activities may change at any time with or without notice.
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TRAVEL
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Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
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MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
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- Proven ability to manage portfolios of work
- Solid understanding of project management and agile practices
- Strong interpersonal, conflict management, and communications skills
- Demonstrable experience in designing and leading successful training programs
- Proficiency in Learning Management Systems (LMS) and e-learning platforms
- Adaptability and resilience, with the ability to thrive in a fast-paced and dynamic environment
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Experience:
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- Minimum of 3 yearsโ experience delivering software training, ideally in a SaaS environment or with real estate/property management platforms such as Yardi (preferred), RealPage, Entrata, or other relevant real estate or healthcare technology systems
- Experience working with senior housing operators, property management teams, or within the healthcare or real estate industries is strongly preferred
- Demonstrated ability to facilitate both virtual and in-person training sessions across diverse user groups
- Familiarity with Yardi modules is a plus, including but not limited to: Voyager (Senior Housing), Payscan, eProcurement, Vendor Cafรฉ, Fixed Assets, Job Cost, Facility Manager, RentCafรฉ Suite, Construction Manager, Utility Manager, Pulse Insights, and Document Manager
- Proven experience in project management, system implementation, or software consulting, particularly within real estate, property management, or healthcare environments
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Education:
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- Bachelorโs degree in education, business, information technology, or a related field, or equivalent work experience
- Agile, Six Sigma, or PMP certification strongly preferred
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Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position. ย ย
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