What you can expect
The ideal Technical Support Engineer is someone who will be passionate about our cloud collaboration vision and have a great attitude. The Technical Support Engineer is expected to be highly proficient in all areas related to our Zoom products. Must have technical support experience supporting enterprise clients.
About the Team
Zoom values customers, team members, and community care. They offer hybrid work and respect individual styles. The team includes senior staff and specialists for support. Emphasis is on collaboration and teamwork. This role is based in Tokyo, and you will report to the manager in Japan.
What we’re looking for
[Required]
- Have 3+ years of Tier II Technical Support experience in Japan. Experience with Cloud Contact Center or IP Telephony systems. Strong customer communication via video calls and text.
- Be a Fluent Japanese speaker. Business level English ability is also necessary for this position
- Understand networking concepts, protocols, and troubleshooting methodologies.
- Be available for onsite visits to client locations as needed
- Be available to work in office as par Japan Policy (Twice a week)
- Be available for work overtime or Weekend standby as needed
[Nice to Have]
- Understand SIP, Telephony and H323 Protocols *Nice to have
- Experience of Unified communications with video and telephony-based products *Nice to have
- Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA) *Nice to have
- Understand firewall, networking and good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO * Nice to have
