A day in the life
As a Real Estate and Customer Experience Associate, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 62 million square feet of industrial buildings in the Dallas- Ft. Worth market. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs. This role will be based in-office in Dallas, TX.
Key responsibilities include:
- Dedication to delivering exceptional customer service through proactive and responsive service.
- The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
- Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events.
- Perceptive; anticipate customer needs to provide proactive solutions.
- Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
- Must be able to own and maintain strong, long-term relationships with portfolio of customers
- Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
- Proficient in lease analysis and lease administration skills
- Strong financial reporting acumen and ability to learn Prologis financial systems to help ensure budget and financial goals are met for the portfolio.
Building blocks for success
Required:
- Possess a valid driver’s license with ability to travel to multiple properties within a given portfolio.
- As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
- Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
- Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
- Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
- Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
- Strong mathematical and analytical skills
- Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
- Ability to process data and complete recurring variance reports.
- Ability to create, compose, and edit written materials.
Preferred:
- Bachelor's degree preferred
