Overview
We are committed to providing exceptional products and services to our customers while ensuring their best interests are protected. As part of our dedication to customer duty of care, we are seeking a talented and experienced Product Governance Analyst to join our team.
As a Product Governance Analyst, you will play a crucial role in ensuring that our products and services meet the highest standards of customer protection and regulatory compliance. You will be responsible for analysing and assessing our product portfolio, identifying potential risks, and implementing measures to mitigate those risks. Your expertise in the UK insurance market and knowledge of customer duty of care regulations will be instrumental in shaping our product governance framework.
This role will be supporting our UK Retail Division which has 60 offices across the UK & Ireland and therefore we are open to this role being based anywhere in the UK. We offer hybrid remote working and occasional travel to sites across the UK would be required.
This role is available nationwide, allowing the successful candidate to work from any Gallagher office near them on a hybrid basis (1-2x/week).
How you'll make an impact
- Conduct comprehensive analysis of our product portfolio to ensure adherence to the highest levels of consumer protection.
- Work as part of the Product Governance team to ensure business units are compliant in respect of New Product development and Existing Product changes.
- Assist with identification and implementation of Product Governance controls and ensure our processes and best practice are appropriately documented.
- Be integral to the Product Review process at Gallagher Retail, ensuring Product Assessments are completed annually or as required, and all products go through regular risk reviews.
- Collaborate with cross-functional teams, including Legal, Compliance, and Product Development, to ensure compliance with regulatory requirements.
- Develop and implement product governance policies and procedures to ensure adherence to Consumer Duty regulations.
- Monitor industry trends and regulatory changes related to customer duty of care and provide recommendations for necessary adjustments to our product offerings.
- Conduct regular audits and reviews to assess the effectiveness of our product governance framework.
- Collaborate with internal stakeholders to ensure that customer feedback and complaints are appropriately addressed and incorporated into product governance processes.
- Provide training and guidance to internal teams on customer duty of care regulations and best practices.
- Preparation of materials and delivery of presentations to internal stakeholders
- Stay up to date with industry best practices and emerging trends in Consumer Duty and other relevant regulatory obligations to continuously improve our product governance framework.
About You
- Proven experience in product governance, compliance, or a similar role within the UK insurance market.
- In-depth knowledge of customer duty of care regulations and their application in the insurance industry.
- Analytical skills with the ability to assess complex information and identify potential risks.
- Experienced in managing stakeholder relationships at all levels including C-Suite.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Detail-oriented with a strong focus on accuracy and compliance.
- Ability to work independently and manage multiple projects simultaneously.
- Professional certifications in product governance or compliance (desired but not mandatory).
- Eligible to work in the UK.
