Operations Intern, France [ 6 months, start in July]

Upway is hiring an Operations Intern among its Operations team. The Operations team’s role is to build and improve our processes in order to offer a seamless customer experience. This includes collecting bikes from sellers, inspecting and repairing them in our workshops, shipping them to consumers and managing after-sales support. Our goal is to build the most efficient, highest-quality and safest operation at scale.

The Operations Intern will be responsible for managing some of the day to day operations, as well as for working on parts of the operational flow, building processes to optimize operations, analyzing data to understand and bridge gaps, while working closely with the rest of the company to provide best in class experiences to customers.

What you will do

• Manage technicians on the floor to ensure speed of execution, quality of outputs and safety of everyone
• Analyze, improve and take ownership of key parts of our operational flow, so that our operations get better every day
• Design and implement processes to optimize customer experience and financial efficiency
• Work closely with the rest of the company to support fast growth and expansion

What you will need

• Strong academic background: engineering, business
• Comfort with working in a fast-paced and changing environment: background in strategy consulting or finance is a plus  
• Attention to details and obsession for operational excellence: previous operational experience in an industrial environment is a plus
• Great problem solving skills: able to analyse data, establish root causes and take actions
• Strong communication skills: able to manage a team on the floor, clearly frame problems and draft solutions
• Fluency in French and proficiency in English

Benefits

Upway operates in 7 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor.

• You will work with and learn from incredibly talented people who have experienced building and scaling large, fast-growing businesses
• You will be given as much responsibility as you can take, so that you can learn as fast as possible during your time with us
• You will see your tangible impact every single day on the ground, and contribute to our mission of making electric mobility accessible to everyone
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.

About Upway

At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across eight countries, including France, Germany and the US.

We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.

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