Description
About this role :
The Operations Associate for Learning & Development provides a pivotal role in our success story at Gartner. In this role you will be a part of the Learning Solutions & Enablement team in our wider Talent Management & Development function, focusing on back-end operational and logistical running of our learning programs. This individual will support the skill development of Gartner associates.
What you will do:
- Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.
- Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.
- Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.
- Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.
- Identify areas for process improvements and collaborate with Operations leadership to implement.
- Support broader global L&D activities and firm wide initiatives.
- Provide LMS support for all programs that may require it.
- Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.
- Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.
Who you are:
- Bachelor’s Degree or 1 -2 years of HR or relevant professional experience
- Superior problem-solving ability
- Demonstrated initiative and resourcefulness
- Strong process/project management skills
- Excellent prioritization and organizational skills
- Excellent written and oral communication skills
- Strong attention to detail
- Effective time management skills and ability to work well under pressure
- Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)
