Job Description：
- Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
- Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
- Regularly publish service quality assessment results and report them to the company.
- Accept arrangements for market service-related work.
Your key responsibilities will be:
- Monitor and arrange dealer service quality inspections during the sales process
to ensure customer satisfaction, including accurate data collection, analysis, and
proper archiving - Participate in on-site service evaluations, consolidate findings, and maintain
comprehensive documentation. - Provide on-site diagnostics and professional guidance to sales staff to ensure
compliance with service standards. - Support the China Business Department in effectively implementing
management requirements and aligning with corporate policies.
Your profile:
1、Completed higher education such as a Bachelor’s degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field, experience in quality management is preferred.
2、More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
3、Strong cross-functional collaboration and communication skills, with the ability to work effectively across departments and cultural contexts;
4、Excellent verbal and written communication skills in English and Polish language, other European language capabilities will be a plus;
5、Practical experience or training in service quality management, customer experience optimization, or related areas will be considered an advantage.
We offer:
- Plenty of career growth opportunities within a fast-growing Quality team.
- Job in a fast-developing company that stands for sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;
- Team building events and employee learning opportunities.
