Primary Duties and Responsibilities:
- Responsible for timely updates of all contract pricing and membership information into the contract management database system.
- Acts as key contact for the department for large revenue generating, government, and retail customers; leads customer problem resolution efforts to resolve invoice inaccuracies and performs customer audits as agreed to in sales contracts.
- Develops and maintains customized customer report; delivers and presents customized reports to various levels of management.
- Develops Customer Business Review Presentations with minimal direction; relates and compares data from different sources and illustrates quarterly trends.
- Responsible for the maintenance of formulary contracts and providing customer tailored reports as designated such as Quote compares, Restrictions reports, Membership Add/Delete reports.
- Responsible for the maintenance of internal customer logs and generates related reports; validates daily/weekly/monthly/quarterly contract maintenance reports and makes appropriate contract management database system changes.
- Develops new approaches to contract administrations processes which results in improved invoice accuracy measured by audits; strives for continuous process improvement within assigned area of responsibility to achieve higher customer satisfaction measured by customer surveys.
- Acts as key contact for sales management team (Account Managers, Sales Directors, Sales VP's) for assigned customers with Contracts & Chargeback education and problem resolution.
- Establishes and maintains contract documentation files within MetaStorm system.
- Maintains exception reports that analyze customer contractual information and performs analysis.
- Supports the implementation of management initiatives and works closely with customer and other functional areas in order to improve processes.
- Performs in-depth analysis of contract discrepancies; identifies source of issue and decides on the appropriate action needed to resolve issue; complex issues may require the coordination of several internal ABC departments and / or representatives from the Supplier.
- Participates in contract administration projects across the contracts & chargeback organization.
- Ability to attend meetings and provide valuable insight in problem resolution, suggesting department improvements in a professional manner.
- Receives, identifies, and resolves customer invoice discrepancies associated with contract and chargeback issues.
- Addresses issues in pricing with customer as they arise and in collaboration with customer service and suppliers; participates in customer visits as required.
- Assists in training as it relates to contract administration and corporate compliance policies. Performs related duties as assigned.
Experience and Educational Requirements:
Currently pursuing a Bachelors degree in: Finance, Accounting, Business Administration
Must not require sponsorship to work in the US now or in the future
Minimum Skills:
- Highly motivated self-starter
- Proven people/project leadership throughout your academic career (on- or off- campus)
- Ability to work in an unstructured environment with the ability to make tradeoff decisions quickly
- Effective coaching, facilitation, presentation, and team building skills
- Strong analytical and problem-solving skills
- Ability to give/receive constructive feedback
- Flexibility for relocation will allow for greater advancement opportunities
- Ability to communicate effectively both orally and in writing
- Good project management skills
- Strong interpersonal, teamwork, and leadership skills
- Good analytical and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
- Must be eager to learn, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time
- Excellent organizational and time-management skills
- Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets, and Microsoft Outlook
