Company
Say hello to the ecommerce OS.
Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
The Role
We are looking for a Billing and Finance Associate to join our scaling finance team. This is an exciting role for someone who is comfortable taking the initiative and getting stuck in. You will have the opportunity to contribute to the implementation of our new billing portal, work with large volumes of data and establish new processes.
You must have an impeccable attention to detail and be keen to work within a fast paced start-up environment where you can quickly execute on multiple operational tasks and build strong relationships with our customers and within Swap acting as a business partner of the relevant functions.
If you are looking for a new adventure and want to make a difference in a business with constant changes and great growth potential, then this is the role for you.
Responsibilities
1. Billing
- Obtain and review terms of the customer contracts from our CRM Tool
- Proactively manage the cash collection via setting of Direct Debit templates and
- communicating with customers
- Collect the billing (orders) data from multiple sources and prepare the billing summary of the month
- Prepare the monthly invoices and ensure that these are received in a timely manner by customers
- Be the Go-To person for all customer queries and build strong relationships with our
- customers
- Resolve and escalate complaints where necessary
2. Accounts Receivable Management
- Own the Credit Control process
- Prepare and present AR reports to senior management
- Maintaining customer correspondence details and up to date records
3. System management and Documentation
- Maintain up-to-date billing system and customer files
- Implement, Improve, Automate the systems that will make your work efficient and accurate
- Collaborate with other departments (Data, Product, Sales, Customer Success) to improve efficiency in billing and collection procedures
4. Accounting
- General support within accounts
- Reconcile cash collections in the accounting software and prepare account reconciliation
- statements.
Requirements
- Business related degree
- Experience with Accounting software (XERO, Quickbooks, Netsuite etc)
- Computer literacy with strong excel skills that include manipulation of large data volumes
- Highly numerate with analytical skills and attention to detail
- Ability to deliver a high level of customer service both internally and externally
- Ability to take initiative and work with minimal supervision in a rapidly changing environment
- A problem solving, hands on and common sense approach, not afraid to talk to multiple stakeholders and challenge their responses
- Interest in ecommerce and working in a start-up environment
