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Hemel Hempstead, UK

Data Centre Support Engineer Apprentice - 18 months Fixed Term Contract

Apprenticeship
Technology
Operations
November 19, 2025

Amazon

Consumer goods marketplace and technology platform
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What is a Data Centre?A data centre is a specialised facility filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data. These power the services we all rely on โ€“ from streaming to online shopping. Our Data Centre Operations (DCO) team designs, installs and maintains this cloud computing infrastructure that keeps Amazon Web Services (AWS) running reliably for millions of customers worldwide.

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Key job responsibilities

- Working at the forefront of AI infrastructure, supporting the systems that power Amazonโ€™s most advanced technologies

- Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems

- Responding to and prioritising trouble tickets to keep data centre operations running smoothly

- Install and set up server racks, following company procedures and safety standards

- Learning to replace hardware components safely and accurately under guidance from experienced technicians

- Monitoring system performance and contributing to preventative maintenance activities

- Gaining exposure to cyber security principles and system protection best practices

- Collaborating with facilities teams during power and cooling maintenance events

- Participate in small to mid-scale projects that enhance system reliability and efficiency

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Basic Qualifications

- To qualify for this programme, you must:
- Be 18 years or over before the start date (September 2026)
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the program).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the program
- Not be registered to study on a UK government funded course ending August 2026 or later
- Have a minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
- Have GCSEs in English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is a 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
- This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation

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Preferred Qualifications

- Curiosity and eagerness to learn about technology and systems
- Problem-solving and analytical skills
- Attention to detail and commitment to safety
- Effective communication and team work
- Adaptable and willing to take on new challenges

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