At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We're looking for an experienced Customer Support Associate to join our Customer Success team. Reporting to the Manager, Customer Services, you'll be responsible for:
- Collaborating closely with customers through chat and email support regarding scheduled changes, upgrades, and migrations
- Creating customer engagements for the assigned projects
- Maintaining the balance between customer requirements and business needs
- Maintaining and sharing daily progress reports
What We're Looking for (Minimum Qualifications)
- Must have one year of experience in the customer support domain; past experience in the networking domain is a plus
- Minimum qualification Graduate in any stream or postgraduate in any field, preferably in network-related fields
- Must be proficient in customer service, management, and project management skills, and should be able to drive customer engagements following a defined process
What Will Make You Stand Out (Preferred Qualifications)
- Any CCNA/CCDP certification is advantageous.
- Must have a basic understanding of TCP/IP networking and the ability to drive closures with customers.
- Beneficial to have comprehensive knowledge of our organization's processes, products, services, and policy procedures.
