Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
We are looking for a motivated and proactive Customer Service Intern to join our multilingual Business Center team in Barcelona.This internship is a great opportunity to gain hands-on experience in a fast-paced, international environment while learning how customer service connects with sales, logistics, and operations.
Responsibilities
- Manage customer requests and order status from start to finish, including:
- Creating quotes for Keysight Partners and Distributors using CRM Salesforce
- Processing orders in DBMS Oracle
- Tracking deliveries and updating customers
- Assisting with invoicing or order-related questions
- Collaborate with cross-functional teams such as Sales, Logistics, Manufacturing, and Credit & Collection
- Observe and apply customer service policies to support problem-solving and continuous improvement
- Provide general administrative support (reporting, documentation, follow-ups)
- Learn and contribute to improving processes that enhance customer experience
Qualifications
- Currently pursuing or recently graduated in a related field (e.g., Business, Communications)
- Strong communication skills in English and at least one other European language (German, French, or Italian preferred)
- Detail-oriented, good organizational skills, attention to detail
- Positive attitude, self-motivated, and proactive
- Ability to work collaboratively in a multicultural environment
What We Offer
A place within an exciting company! At Keysight, we develop visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.
Our benefits include:
- Learning opportunities such as:
- Developing practical customer service skills in a professional setting
- Gaining insight into the end-to-end customer service process
- Learning how to interact with various internal and external stakeholders
- Flexible working hours and work-from-home days
- Internship with a competitive salary
- Individual training curriculum and development opportunities
