Job Description
Responsibilities
Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
- Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
- Foster and maintain close working relationship with Sales Field Partners
- Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
- Collaborate and assist with specific teams to ensure efficient quote and order processing
- Resolves problems by applying established policies, procedures, and tactics.
- Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
- Provide 1-800 phone support to customers
- Available for Month-End support to action all outstanding customer requests
Qualifications
- Qualifications
- Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
- Requires excellent verbal and written communication skills
- Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
- Demonstrates a “continuous improvement” mindset
- Thrives in a fast-paced environment
- Proven ability to balance a multitude of high priority assignments
- Regular onsite attendance required as an essential function of this position
