ADP is hiring a Content Developer to create Tech Product support solutions:

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Check out our incredible opportunity for a full-time Content Developer with 3+ years’ experience. Join our team to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for our clients. We can’t wait to have you on our team!

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This role is hybrid onsite 3 days a week in Alpharetta GA or Maitland FL.

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WHAT YOU’LL DO:

Here's what you can expect on a typical day, but sometimes no two days are alike:

• Use your words – You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You’ll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need.

• Win as one – It’s more than just a slogan. You’ll come to the table to collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You’ll bring experience with DITA-based content development tools as well as digital adoption tools. . Bring even more by understanding of knowledge management solutions, taxonomy, and how search engines work.

• Share a passion for perfection – Yeah, it’s good, but you know it could be better. You draft content, iterate…and iterate…and iterate some more to make the product support solution the best it can be within delivery timeframes.
• Follow the journey – You know that creating product support solutions is more than following the software’s journey in a systematic way. Be an advocate – You’re the voice of the user! That voice is always in your head as you create clear, concise, engaging content to work in concert with the user experience. Speaking of following, we do have writing standards you’ll need to follow!

• Get in the weeds – Create Help content to guide the user through a task, or give them the information that need to make important decisions. Dive even deeper in the weeds to design, architect, and write that content in that “DITA” way, providing the structure that best serves people and today’s Gen AI tools! Be familiar with metadata and taxonomy to partner with content architects. Provide timely information exactly when and where the user needs to see it. Deliver the product’s voice and tone from the inside out and make sure the in-product content is consistent, follows our writing standards, is easy to understand, and aligns with the product’s goals.
• Share what you know – Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI). Bring knowledge of DITA, XML, and component content management systems (CCMS). Contribute new ideas and standards along the way and recommend tools to make our jobs easier!

• Jump right in - Multi-task and set priorities in a fast-paced, agile environment. We promise you won’t be bored!

• Be a continuous learner - You have a focus on personal development to develop and elevate your professional knowledge and skill. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP.
• Measure outcomes: Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference!

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A college degree is great and a Writing certification is a big plus. What's more important is having the skills and experience to do the job. To thrive in the role, you have three-plus years of experience with creating content in DITA/CCMS format and have the technical expertise needed to excel in designing effective content and troubleshooting. You have broader exposure working independently to design and develop sound product solutions, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and business process improvement within design standards. The work you do will help our businesses support our clients who employ one to millions of employees.

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You will need 3+ years of experience in content development, and hands-on experience building content for HTML/XML output.

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Degree in Technical Writing/Communications or English or a certificate in UX Writing. A degree or certification in one of these disciplines is ideal, but not required.

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Other things that will set you apart:

• Experience using online Help development tools.
• Knows how to write structured content using correct content types.
• Bring CCMS/DITA experience.
• Experience with Programming fundamentals: HTML, CSS or JavaScript.
• Be a quick learner and retain and use what you learn.
• Be a great writer that can clearly articulate the value of product features or changes to our clients.
• Can write to standards so the content is consistent and the user knows what to expect.
• Bring incredible attention to detail, communications skills, and be very organized in your approach to work.
• Bring experience in writing knowledge and troubleshooting articles and in writing Help topics for software or banking products.

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Able to show samples of work in DITA and explain the overall content architecture for their projects

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