Overview
Join our dynamic team at Strata Solicitors as a Claims Analyst, where you will take on a pivotal role in driving the efficiency and effectiveness of our claims processes.
At Strata Solicitors, we pride ourselves on striving for excellence in everything we do. By joining our team, you’ll help us maintain our leadership position in the industry and continue to exceed client expectations with outstanding service.
How you'll make an impact
- Engage closely with the management team to offer high-quality client service.
- Serve as a key liaison between claims handlers and management teams, ensuring smooth communication and workflow.
- Coordinate the efficiency of the claims function by managing incoming and existing claims within the team.
- Document procedures, maintain strong client relationships, and prepare for client service reviews.
- Ensure high-quality data management and assist in preparing internal and client reports.
- Produce claims statistics and reports as required to support decision-making and performance tracking.
- Ensure the team achieves and maintains full compliance with office protocols, client service level agreements, and key performance indicators.
- Assist with authorising payments on claims and ensure adherence to agreed processes.
- Provide ad hoc administrative support to the team as required.
- Support the Claims Managers in coordinating service delivery, management information, and data reporting.
About You
- A Law degree or equivalent experience in Insurance Qualification is desirable.
- Proven experience in motor claims handling within a legal, insurance, or claims management environment.
- A proactive and pragmatic approach with strong attention to detail.
- Proven leadership skills and the ability to motivate and drive team performance.
- Eligible to work in the UK.
