ABOUT THE ROLE
The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi Maintenance IQ module. The ideal candidate possesses the ability to work cross-functionally to streamline maintenance work processes and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing maintenance inspections and work orders, ensuring standardization
- Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the Maintenance IQ module
- Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
- Contributes to maintaining project plans and timelines
- Conducts comprehensive training to ensure proficient Maintenance IQ system use
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Implements quality assurance processes
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Establishes best practices and ensures solution delivery adheres to defined standards
- Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and work with different teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- At least 3 years of operations, financial, or technology implementation
- Strong understanding of customer journey design and best practices
- Proven experience working on complex maintenance implementation projects
- Preferred experience with Yardi’s Maintenance IQ and associated modules
- Project Management and Technical Support experience
- Experience planning and working on implementations of system changes in a SOX environment is preferred
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
