Overview

Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every EE has opportunity to be a part of something bigger and to change lives. We believe in connecting everyone to endless, priceless possibilities.

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About the Team

Mastercard's Business Operations (BizOps) teams are the stewards for production readiness for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard’s technology platforms. We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk.

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Within BizOps, there are two primary roles:

- Site Reliability Engineers (SREs) support developers during the build phase by applying software run principles such as operational design, automation, capacity planning, and monitoring. They focus on creating fault-tolerant, scalable products and lead triage and root cause analysis through blameless post-mortems

.- Service Management Reliability Engineers (SMREs) develop documentation, analyze and improve processes, and drive service management strategies. They enable proactive lifecycle engagement, ensure tool reliability and service level objectives, and implement automated solutions. SMREs also support compliance and often serve in federated roles like change, incident, or problem managers, communication leads, and program managers.

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Internship Program

Mastercard’s summer internship program provides emerging talent with projects that will enhance skills as well as contribute to the department’s goals and objectives. In this program, you will participate in:

- Networking events, mentorship opportunities, and hear from senior leaders

- Volunteer and team building opportunities

- Formal performance assessments- End-of-summer presentations to peers and Mastercard leadership

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Role Description

As a BizOps Engineer Intern, you will:

- React: the service management functions that are largely unplanned but help oversee our platforms and return to service when issues arise

- Protect: our service readiness activities, aimed at preventing production issues for our programs

- Enable: the automation activities at enable programs to run faster and flawlessly

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Qualifications

- Currently enrolled in a bachelor’s degree program majoring in Computer Science or a related field with a graduation date of December 2026 or beyond

- Have a strong focus and interest in technology (Computer Science, Information Systems, Information Technology, or another related field)

- Familiarity with agile software development; exposure to application development lifecycles and how it integrates with operations

- Basic understanding of infrastructure, middleware, ITSM fundamentals, database, project management

- Experience with Java, SQL, Python, Linux preferred

- Proficient in Microsoft Office applications

- Excellent communication skills, ability and willingness to tackle complex problems

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.