Skills:

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:

• Operational Readiness Architect:

o Serve as the primary contact responsible for the overall application health, performance, and capacity

o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

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• Site Reliability Engineering:

o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.

o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.

o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

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• DevOps/Automation:

o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

o Increase automation and tooling to reduce toil and manual intervention

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•ITSM Practices:

o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

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Preferred Qualifications:

• Coding experience in one or more of the following: C++, Java, Python, Go

• Experience with algorithms, data structures, scripting, pipeline management, and software design.

• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

• Experience in a SRE role or related field.

• Background on cloud native tooling and orchestration technologies (Kubernetes preferred).

• Experience in Monitoring tools such as Splunk, Dynatrace.

• Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus.

• Experience in production support environments and ITIL processes.

• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

• Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices.

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• Understanding of:

o Client-server relationships

o Network concepts (Layer 1 to Layer 3)

o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).

o Load balancers and application firewalls.

o Operating System navigation.

o Logging and monitoring methods, standards, and tools.

o High availability and business continuity planning

o Caching concepts

o Configuration management