About the job
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic. This customer facing role will be a champion of streamlining billing processes and projects through to completion, using outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. If you enjoy and thrive in a fast-paced environment, have a zealous attention to detail, good judgment, and dedication to providing excellent customer service, this position is for you!.
Responsibilities
In this role you'll:
- Maintain the Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
- Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
- Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
- Participate in external and internal audits, as requested.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 1-3 years experience in an Operations role.
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- E-invoicing experience for Mexico.
- Excellent written and verbal communication skills in English.
- Periodic weekend work will also be required for this role.
Desired:
- Experience working with Oracle, and Salesforce is advantageous, although not essential.
- Proficient in Portuguese.
Location
This role will be remote, and based in Mexico City, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
