Primary Purpose of Position:

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The Audit Support Analyst supports the audit process by providing analysis, preparing documentation and ensuring timely completion of audit related tasks.
Work with the SaaS team to ensure all processes are in compliance.

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Essential Functions:

Work with all audit teams and provide all information required.
§ Assist in preparing audit schedules, reports and documentation for internal and external audits.
Work with Manager to review and update controls as needed
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools. §
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.

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Non-Essential Functions:

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Perform other duties as assigned.

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Requirements and Qualifications:

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A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.

A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills

Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Travel unlikely to be required.
Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.

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Physical Requirements:

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Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
Involves movement between departments to facilitate workflow.

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Internal and External Contacts:

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Interfaces regularly in both verbal and written form with all levels of professionals.
Interfaces regularly with external customers and other parties.

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Reporting Structure:

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Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.

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