As an Operations Analyst, your primary job will involve monitoring the environment of our games using our internal anti-cheat solution. Your work will help ensure fair and fun experiences for EA's players across all of EA's games.
In addition to running daily anti-cheat operations, you'll perform investigations into suspected cheating activity to confirm or refute reports and improve the quality of our detections. You'll deep dive into data provided by a variety of tools, and you'll gather and review threat intelligence supporting our anti-cheat and UGX (user-generated experiences & modding) protection pipelines.
To join the team, you should have experience working in a Security Operations Center, an understanding of the cheating problem in the gaming industry, and a passion to learn new technologies and challenge assumptions.
Responsibilities
- Monitor anti-cheat operations dashboards;
- Investigate suspected cheating activity;
- Gather threat intelligence to support efforts for anti-cheat and UGX (user-generated content and modding);
- Perform assessment and investigations of enforcement appeals;
- Communicate task progress and blockers to the team;
- Write concise documentation for a variety of topics dealing with anti-cheat operations;
- Identify needs and lead the development of your technical skills in the anti-cheat space;
Qualifications
- 1+ years of experience as a SOC Tier 1 analyst working with SIEM technologies;
- Knowledge of the cheating problem in the gaming industry (PC cheats, modding, external cheats, internal cheats, wall hacks, aimbots, etc.);
- Basic knowledge of operating system fundamentals (processes, threads, virtual memory, etc.);
- Identify knowledge gaps and seek the right sources to close those gaps;
- Excellent verbal and written English skills;
Additional Qualifications
- Bachelor's degree in Computer Science or Information Security or similar, or relevant industry experience
- Information Security certifications such as CEH, CISSP, GSEC, OSCP, OSCE, or Security+
- Experience building tools that automate tasks
- Experience with reverse engineering or anti-cheat/anti-malware development
