ABOUT THE ROLE
The Yardi Software Trainer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to provide comprehensive training to stakeholders and deliver training sessions, develop training materials, and offer ongoing support to ensure stakeholders can effectively utilize the software to its fullest potential.
The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we’re hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders
- Ensures training is engaging, interactive, and effective for stakeholders of all skill levels
- Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software
- Continuously update materials to reflect product changes and improvements
- Maintain up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices
- Uses expertise to proactively recommend improvements to workflows and processes
- Organizes and schedules training sessions for stakeholders
- Monitor attendance, feedback, and progress to ensure successful training outcomes
- Collaborates with internal support teams to resolve technical challenges
- Monitors CRM system performance and data accuracy
- Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Proven ability to manage portfolios of work
- Solid understanding of project management and agile practices
- Strong interpersonal, conflict management, and communications skills
- Demonstrable experience in designing and leading successful training programs
- Proficiency in Learning Management Systems (LMS) and e-learning platforms
- Adaptability and resilience, with the ability to thrive in a fast-paced and dynamic environment
Experience:
- Minimum of 3 years’ experience delivering software training, ideally in a SaaS environment or with real estate/property management platforms such as Yardi (preferred), RealPage, Entrata, or other relevant real estate or healthcare technology systems
- Experience working with senior housing operators, property management teams, or within the healthcare or real estate industries is strongly preferred
- Demonstrated ability to facilitate both virtual and in-person training sessions across diverse user groups
- Familiarity with Yardi modules is a plus, including but not limited to: Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Fixed Assets, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager, Pulse Insights, and Document Manager
- Proven experience in project management, system implementation, or software consulting, particularly within real estate, property management, or healthcare environments
Education:
- Bachelor’s degree in education, business, information technology, or a related field, or equivalent work experience
- Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position.
