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Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction.

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Role & Responsibility

• Provide level 2 support to resolve incidents as per the SLA.
• Maintain internal and vendor applications to meet standards.
• Ensure data privacy requirements are up-to-date in the Data Privacy Tool.
• Fix security vulnerabilities within the given timeframe.
• Follow IAM policies and procedures.
• Work with vendors and the Operational Resiliency team to assess service impacts and define recovery metrics.
• Report noncompliance situations.
• Ensure operational excellence for full stack services.
• Offer off-hours support for critical incidents as needed, adhering to the SLA.
• Maintain clear communication with the project team and stakeholders.

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This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

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Qualifications

Basic Qualifications:

• Bachelor’s degree with 2+ years of relevant work experience
• Candidates must have a minimum 18-month career break prior to applying for the program

Preferred Qualifications

• Minimum of 2 years of experience in supporting full stack solutions.
• Familiarity with these frameworks and technologies (preferred):

         .NET, C#

          Angular or React

          AWS or similar cloud technologies

         SQL, MySql or equivalents

         MongoDB or Kafka

         CI/CD

• Ability to optimize performance and conduct automated unit testing.
• Strong oral and written communication skills.
• Understanding of agile methodology (preferred).
• Strong analytical skills.