Manage all aspects of our Intune and Jamf environment, including troubleshooting, root cause analysis and working with Microsoft’s and Apple’s support team to resolve SaaS level issues. Oversee the development and implementation of workstation standards for the enterprise, develop, publish and deploy application packages, and develop plus administer OS policies. Lead and guide strategic initiatives related to Windows and macOS products and the Intune and Jamf cloud administrative platform including, troubleshooting, and maintaining the Windows and macOS Device Enrollment Program. Machine Disaster Recovery solution and testing. Improve enterprise Windows and macOS user experience while maintaining emphasis on systems security hardening. Script and automate the implementation of Windows and macOS platform applications, policies & security tools. Designing, build, test, document and deploy new software packages and optimize the enterprise self-service portal for enterprise Windows and macOS devices. Administer systems patches and application updates to make sure Windows and macOS devices are protected by having the latest patches deployed (M365, Adobe, browsers, etc.) Develop Dynamic/Smart computer groups in Intune and Jamf to manage software pushes, inventory reports, and separate groups (devs, test, departments). Partner with Information Security team to deploy and maintain clients for DLP, VPN, EDR, and other security platforms. Partner with DSA team on New Hire Policies and procedures. Develop and implement Computer Systems SOPs and contribute to IT documentation and Knowledge Base articles. Take ownership of L3 tickets that may need elevated support outside of the Deskside Administrators. Respond to system alerts, outages, service requests on an On Call basis. Other duties as assigned
Intune and Jamf Administrator certification or equivalent technical experience. Strong Win10 and Win11experience in a Hybrid Active Directory Environment.
2+ years of Windows 10 and 11 experience in a support role.
2+ year of Intune experience (software packaging, profile deployment, imaging).
2+ years' experience with supporting and administrating macOS devices via Jamf.
2+ year of working with Microsoft 365 Admin Center. Experience administering Microsoft Active Directory and Azure Active Directory.
Knowledge of and the ability to diagnose issues with M365 apps for macOS and Windows. Understanding of Network Protocols (TCP/IP, DNS, DHCP, NETBIOS, 802.1x, etc).
Able to work with software developers when they need assistance and provide them with correct solutions and root cause analysis. Excellent communication and troubleshooting skills.
Ability to explain technical issues to non-technical users.
A self-starter that thrives in a fast-paced, yet at times, ambiguous environment. A hard-working team player, with a “no task, is too small” attitude Strong Customer Service mentality and multitasking ability. Proven ability to document issue resolution for IT knowledge base.
Experience implementing and administering PAM systems (Privileged user account management). Experience with security tools on Windows and macOS platform like Defender for Endpoint and Crowdstrike.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area.Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
