Description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
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Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

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Basic Qualifications

- Bachelor's degree, or experience translating customer needs into business requirements

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Preferred Qualifications

- - Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
- - Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate

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