Program Track: Technical Support Engineering
Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
Coaching and Mentorship
Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
Responsibilities
- Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
- Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
- Learn from senior mentors and experts in the field of cloud computing and data analytics.
Learning Opportunities
- Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
- Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
- Identity & Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
- Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
- Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
- Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
- Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
Qualifications:
To be eligible for the Technical Support Engineering track, you need to have one of the following:
- Technical support, technical consulting, or information technology experience
- A bachelor's degree in computer science, information technology (IT), or related field.
- Certifications in SQL, coding, development, or other related certifications.
Duration: 12 Months
Type of Employment: Internship
