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About the Role:
Based in our Sao Paulo office, this role will be a member of a team of talented support specialists who provide both remote and in-person support across our EMEA / APAC / AMERS regions. Working as part of a large global team, you will be responsible for day-to-day support, providing expertise to our customers, and looking for opportunities to expand your technical knowledge.
In this opportunity as a Technical Support Analyst, you will:
- Performs troubleshooting on issues - providing guidance, basic training, and technical support to end-users
- Monitor the Helpdesk / Service Center system and respond appropriately and timely to tickets
- Complete additional tasks such as inventory, shipping, and imaging
- Fully contribute to the utilization of the hardware/software inventory process
- Serve as a problem escalation point on technical issues
- Participate in assigned projects
- Review and update documentation existing in enterprise knowledge base
About You
You’re a fit for the role of Technical Support Analyst if your background includes:
- 1-2 years’ experience of on-site Desktop support including:
- Experience supporting Windows and Mac OS
- Knowledge of mobile devices and MDM preferred
- Experience with administering accounts in Azure and InTune would be beneficial
- Good written and oral communication skills, strong critical thinker.
- Strong collaboration skills – able to work independently and with a team.
- Ability to work with team members and customers from diverse geographic areas.
- A passion to learn new technologies and share knowledge across teams
- Strong customer focus – demonstrates empathy and understanding when dealing with customers
