About Nasdaq!

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At Nasdaq, we are redefining the future of global economies and markets by unlocking capital and opportunities through our technology, innovation, and expertise. Our Marketplace Technology area powers more than 115 of the world’s market infrastructure organizations and participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions. Located in the heart of Vilnius, we seek individuals with the drive to succeed in a highly dynamic and global environment, offering vast growth opportunities, competitive salaries, bonuses, and comprehensive benefits packages!

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About the Team:

We invite you to join our Product Support Team as a Customer Support/Operations Analyst for the Calypso product. We provide new and existing customers with the best possible service for billing inquiries, service requests, suggestions, and complaints. We handle customer services related to sales, promotions, installations, and communications. We ensure good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. We develop organization-wide initiatives to proactively inform and educate customers and create improvement plans based on customer surveys.

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What You Will Do:

• Fix client issues with Nasdaq FinTech product Calypso's system, network, and other parts; provide daily support.
• Reproduce problems, document them, suggest fixes, and give detailed info to Engineering for permanent solutions.
• Check logs, improve performance, and solve speed issues.
• Work with Business Analysts to find and fix bugs; write test programs to mimic client problems.
• Help clients with API issues and update knowledge base articles with common questions and solutions.

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What We Expect:

• Educational Background: Computer Science or a related field.
• Technical Skills:  Proficient in Java, with experience focused on troubleshooting rather than coding.
• Language Skills: Strong written and spoken English skills.
• Interpersonal Skills: Excellent interpersonal and communication abilities.
• Mindset: A growth and learning mindset.

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What would be great:

• Linux/Unix knowledge.
• SQL

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