Job Description
What you get to do in this role:
Be a core part of a new team we are building in Costa Rica. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, which personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.
As a Technical Accelerator Analyst, you will lead and manage a strategic initiative with a strong emphasis on planning, tracking, and meeting deadlines. You will coordinate and monitor progress across multiple workstreams, ensuring timely completion of tasks and deliverables. Additionally, you will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
The ideal candidate:
Someone dedicated to advancing projects by completing tasks, eager to learn about ServiceNow, and passionate about assisting clients in their digital transformation efforts.
Key Responsibilities
- Lead and manage a strategic initiative with strong emphasis on planning, tracking, and meeting deadlines.
- Coordinate and monitor progress across multiple workstreams, ensuring timely completion of tasks and deliverables.
- Identify risks, propose mitigation strategies, and escalate issues proactively.
- Maintain a customer-centric approach, ensuring actions contribute to measurable business value.
- Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely.
- Understand business and technical problems addressed by the Impact product (e.g., security, upgrades).
- Demonstrate the product, both standard and tailored to customer needs.
- Develop and maintain strong working relationships with the global Impact team members.
Qualifications
Qualifications
To be successful in this role, you have:
- Proven experience in project management roles, demonstrating the ability to plan, organize, and execute initiatives successfully.
- 0–1 years’ experience as part of a professional services organization or equivalent education/experience.
- Preferred education: Degree or advanced student in Computer Science or a STEM-related field. AI/ML coursework is a bonus.
- Strong organizational skills and attention to detail, with the ability to manage multiple workstreams and meet deadlines.
- Passion and curiosity about technology, with a relentless hunger for learning.
- Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems.
- Ability to work efficiently in a collaborative environment and win as a team.
- Strong personal commitment to quality and customer satisfaction.
- A hungry and humble mindset; proactively seek help when challenges arise.
- A desire to contribute to a workplace where everyone can be their best self and feel a strong sense of belonging.
