Lyft Urban Solutions is looking for a Technical Account Specialist Intern to join our Commercial Delivery team in the Montreal office. This team serves as the dedicated point of contact for key customers, ensuring their success with our product. You will collaborate closely with internal teams—including Technical Support, Product, and Engineering—to address customer needs and advocate for the customer within our organization.
This internship is ideal for someone with a customer-centric attitude, strong organizational skills, and a passion for solving complex problems in a fast-paced environment.
Responsibilities:
- Help triage and drive resolution on incoming support tickets, ensuring adherence to SLAs. You will approach troubleshooting strategically to offer viable solutions.
- Investigate and triage technical issues, working collaboratively with software (SW) and hardware (HW) engineering, product, supply chain and cross-functional teams to implement resolutions.
- Meticulously document new ideas, lessons learned, and customer-specific knowledge to improve our internal knowledge base.
- Collaborate with peers and team members across the organization to tackle problems, specifically working with commercial, engineering, and product teams to execute customer priorities.
- Contribute to the success of new market launches and expansions by enhancing the internal processes and tools utilized by Launch Managers and Technical Account Managers.
- Communicate clearly and effectively to both technical and business audiences, translating complex ideas to be understood by non-technical stakeholders.
- Proactively anticipate customer needs and facilitate project success by managing multiple priorities effectively.
Experience:
- Currently pursuing a Bachelor's degree in Business, Mechanical Engineering, Computer Science, Information Systems, or a related field from a university in Canada, with a graduation date between December 2026 and Summer 2027 (required). Previous internship or entry-level experience in technical support, communications, customer success, or project management is a plus.
- Excellent written and verbal communication skills in (1) English AND (2) French are required. You must be able to build strong relationships and communicate well at all levels of an organization.
- You are independent and thrive in a self-motivated, fast-paced, and often ambiguous environment.
- A natural problem solver with a high level of intellectual curiosity who loves working amongst a team to solve issues.
- You have a highly organized and detail-oriented mindset with the ability to juggle multiple projects.
