Work Period: January 2026 through June 2026
Location & Schedule:
This is a full-time, 40-hour-per-week position with a minimum of 3 days per week onsite in Needham, MA with the remaining days worked remotely. There is no relocation or housing assistance for this position.
This role:
As a Community Manager, Social Media & Online Engagement Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.
Here are some of the EXCITING things you’ll get to do:
- Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
- Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
- Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
- Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
- Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
- Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
- Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
- Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.
ATTRIBUTES & SKILLS:
- Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
- Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
- Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
- Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
- Proficiency in social media management and analytics tools.
- Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
- Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!
