What you can expect

Join the Zoom AI Vertical team to help advance AI-powered enterprise solutions starting with Zoom Revenue Accelerator, our intelligent sales platform. You will collaborate closely with teams from AI, Meeting, Phone, Big data, Data Engineering, and Cloud to build business features of Zoom products. The ideal candidate will majorly focus on backend development, data access, and extensive integration with AI capabilities.

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About the Team

We are an AI/ML application engineering team building advanced products and enterprise platforms for sales, contact centers, training, and management. We are seeking a Software Engineer (SWE) to design, develop, and maintain end-to-end systems that power AI-driven features. Our products have extensive developments based on AI/ML features, LLM, GenAI, ASR, and image processing, etc. These products are highly user-facing, friendly and robust web based applications. The team has the hybrid work style that is either remote or in person. The team members are mainly located in the US. There are wide team collaborations acrossing US and Asia.

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Responsibilities

• Collaborate with cross-functional teams to define, design, implement, and deliver new features and innovative applications.
• Ensure system reliability, performance, quality, and security across distributed environments.
• Participate in code reviews, testing, and debugging throughout the full development cycle; maintain scalable services.
• Develop and optimize backend services and databases to ensure high performance and responsiveness to front-end requests.
• Document code, algorithms, and technical processes for both internal and external reference.

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What we’re looking for

• Master’s (or above) in Computer Science, Software Engineering, or related fields. 3+ years (or equivalent experience) of hands-on skills in backend development, web technologies, cloud platforms, and data pipeline management.
• Have proficiency in programming languages in Java, Python, etc.
• Possess familiarity with cloud services, database management, and web technologies
• Show experience with RDBMS, such as MySQL, NoSQL. Knowledgeable of CRM or ERP. Familiarity with CRM systems such as Salesforce, Outreach.
• Demonstrate experience of designing APIs, database schemas, and microservices to power a sophisticated user-facing product.
• Have experience with AI/ML applications, integrations and prompt engineering.

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