About the Role
This role is responsible for the design, development and quality of the software solutions changes.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
What will your day look like?
- Provide overall support, administration, and maintenance of the ServiceNow platform and related applications such as the Certificate Management Module and Discovery.
- Design and develop system integrations and process automations, fully leveraging the platform’s workflow and orchestration capabilities.
- Utilize server-side and client-side JavaScript, Ajax, JSON, and XML for development—preferably within ServiceNow components such as Business Rules, Script Includes, Client Scripts, and Transform Map Scripts.
- Understand application architecture and develop automation solutions supporting Certificate Life Cycle Management requirements.
- Perform Incident and Problem Management, applying fixes and resolving recurring issues to drive continuous improvement.
- Collaborate with application and infrastructure teams to plan and implement automated certificate installation and certificate life cycle management strategies.
- Develop system designs for automation, including coding, testing, debugging, and documentation.
- (Nice to have) Monitor and administer ServiceNow Discovery processes to support Certificate Discovery.
- Provide backup and support to other team members as needed—covering areas such as Service Catalog development, System API administration, security patching, and regression testing.
- Work with web services integrations using SOAP and REST protocols.
- Maintain functional knowledge of ITSM processes including Incident, Problem, and Change Management.
What will you bring?
- A strong foundation in both UI and API development, with hands-on experience in JavaScript (ES6), SPA development, and Spring-based API solutions
- Practical knowledge of React, microservices architecture, Java 8, and containerization (Docker)
- Solid exposure to CI/CD pipelines and modern software delivery practices
- Experience in ServiceNow platform administration, scripting, workflow design, and building automation solutions—including Certificate Life Cycle Management
- Ability to create integrations using SOAP/REST and develop scalable, efficient web applications
- Strong analytical and problem-solving abilities, with a track record of resolving incidents and implementing long-term fixes
- Comfortable collaborating with geographically distributed teams and communicating effectively with stakeholders
- Working knowledge of Agile methodologies and ITSM processes such as Incident, Problem, and Change Management
- A growth mindset, eagerness to learn, and a commitment to delivering high-quality outcomes
