Overview:
As a Site Reliability Engineer (SRE), you will join the Digital Engineering Operations team, responsible for ensuring the operations and reliability of Scotiabank digital applications. You will have the opportunity to drive the success of Scotia Digital production services by enhancing availability, scalability, performance, and reliability. The team proactively seeks ways to improve application monitoring, address production issues, and assist with customer inquiries. The role will also involve implementing tagging for customer analytics.
Is this role right for you? In this role you will:
- Specification Gathering: Gather and refine specifications and requirements based on technical needs.
- Risk Management: Direct day-to-day activities in alignment with our risk culture and relevant risk appetite statements, communicating these throughout the team.
- Operational Efficiency: Create an environment that promotes effective and efficient operations while ensuring adherence to day-to-day business controls for risk and compliance.
- Documentation: Create and maintain comprehensive software documentation.
- Customer Focus: Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Incident Management: Drive incident management, problem management, and site reliability engineering (SRE) practices.
- Leadership in Crisis: Lead, triage, and communicate severity 1 and major incidents, including change management impacting the digital banking channel. Note that this role includes on-call responsibilities outside of traditional working hours.
- Liaison Role: Perform ongoing interaction between various units, including technology partners, customer-facing staff, QA departments, vendors, product groups, business lines, and leadership.
- Subject Matter Expertise: Provide end-to-end support as a subject matter expert.
- Application Reliability: Lead initiatives to perform analysis for lasting application reliability.
- Operational Enhancement: Enhance steady-state operations, alerting, real-time monitoring, and operational visibility.
- Application Deployment: Safely deploy provided code packages utilizing approved application security platform
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Education: Post-secondary degree in a related field (technical or business).
- Technologies: (ES6+, Node.js, react.js); deep knowledge of Object-Oriented and Functional Design.
- Industry Knowledge: Familiarity with Google SRE practices and ITIL service delivery methodology and previous 2+ years experience in SRE role
- Logical Thinking: Strong logical thinking in understanding end-to-end use cases and mapping them to system flows.
- Customer Experience: Good understanding of how technologies, infrastructure, and processes impact the customer experience.
- Innovation: Curious and experimental mindset to drive innovation amidst uncertainty.
- Problem Management: Lead initiatives to perform deep analysis into recurring or complex problems.
- Communication Skills: Effective communication and diplomacy skills to liaise between groups of varying technical expertise and interests.
- Technical Expertise: Experience with at least one modern JS frontend framework, preferably Node.js and React.js; devops tools such as Git, Bitbucket, CI/CD (Azure DevOps), and Jenkins; application security platforms like Checkmarx, Blackduck, Webinspect; production-quality NodeJS servers, preferably with Express; REST API design; modern JS toolsets
- Cloud Computing: Solid understanding of Cloud computing technologies – Kubernetes/Docker; GKE; Azure PCF is an asset.
- Incident Resolution: Experience driving incident resolution through bridge calls and leading root cause analysis with technology partners.
- Monitoring and Support: Knowledge about building a highly automated production monitoring and support model, expert knowledge integrating Splunk, and Dynatrace.
- Communication: Superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
- Nice to Have: Experience building accessible and internationalized web applications
- Nice to Have: Experience working with authenticated applications utilizing OAuth (or similar)
- Nice to Have: Prior experience in software engineering/SRE role within a financial services organization.
