Job Description
As a member of the Digital Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS platform.
What you get to do in this role:
The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.
- Support Digital Sales teams in the qualification of customer needs through discovery
- Participate across the sales lifecycle on acquiring new customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrate the product, both standard and tailored to prospects and existing customers
- Generate product demo scripts and scenarios and maintain demonstration environment(s)
- Scope and deliver Proof of Concept/Proof of Value engagements with prospects
- Respond to Request for Information/Proposal documents
- Stay current on product developments/releases to a level required for demo and POC/POV
- Support Marketing events – user conferences, trade shows, webinars etc.
- Stay current on competitive analyses and understand differentiators between the company and its competitors
- Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
- Act as the ServiceNow subject matter expert at executive briefings and marketing events
Qualifications
In order to qualify for and be successful in this role, you should have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritize task and be efficient to minimize wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts
