Job Details
Under the general direction of the Contracts & Chargebacks Supervisor, the Contract & Chargebacks Senior Analyst is responsible for managing the contract management database system and the timely / accurate reconciliation of Supplier chargeback submissions. This role’s responsibilities consist of managing the Chargeback Accounts Receivable portfolio for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for ensuring the contract management database system remains up to date with current contract pricing and membership information.
Responsibilities
- Responsible for timely updates of all contract pricing and membership information into the contract management database system.
- Maintain exception reports that analyze pricing and membership information.
- Reconcile and coordinate invoice correction requests received from all segments with a high level of accuracy and importance based on determined service level agreements.
- Communicate effectively with suppliers / customers / external partners to resolve inquiries in a timely manner.
- Maintain assigned supplier contract documentation files.
- Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes.
- Analyze variance contracts returned by Supplier.
- Receive, identify, and resolve discrepancies associated with assigned supplier / customer contract issues.
- Reconcile chargebacks in accordance with approved guidelines.
- Perform in-depth analysis of variance lines returned by Supplier.
- Manage the Chargeback Accounts Receivable portfolio for suppliers.
- Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars
- Conduct root cause analysis on recurring chargeback or contract discrepancies to reduce future issues
- Collaborate with IT and system stakeholders to improve functionality of contract and chargeback tools
- Monitor issue resolution timelines and escalate unresolved items per service level targets
- Develop and deliver operational performance reports beyond chargebacks to support strategic decisions
- Contribute to future-state planning and documentation for evolving contract and chargeback processes
- Intercept, investigate, and resolve escalated requests timely and coordinate effectively.
- Must be willing to work overtime hours, as needed, to meet departmental objectives.
- Deliver and analyze reports in detail for management review.
- Act as point of contact for large financial customer related issues for analysis.
- Partner with various teams to identify and resolve pricing and invoicing errors accurately and timely.
- Communicate across workstreams.
- Discuss observations during interactions with team supervisor.
- Assist and support department managers in preparing for meetings.
- Maintain and promote positive and professional working relationships with analysts and management.
- Comply with all appropriate policies, procedures, and regulations.
- Other duties as assigned.
Education and Work Experience
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) to five (5) years of related experience.
Skills and Knowledge
- Proficient in Microsoft Word, Excel, and Power BI
- Prior experience in SAP is desirable
- Strong written and verbal communication skills
- Excellent interpersonal skills
- Strong customer service orientation and focus
- Excellent organizational skills with a keen attention to detail
- Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
- Strong analytical skills; ability to analyze data/situations
- Ability to perform tasks with a high degree of accuracy; thorough and organized
- Able to professionally support management decisions and accurately follow through on directives
- Able to make sound judgments and initiatives and communicate them effectively
- Ability to assimilate and summarize information in an appropriate context
- Commercial acumen, as well as the ability and willingness to be hands-on
- Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
- Resourceful in pursuing or recommending new ideas and/or procedures
