Job Summary
Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.
Job Description
Core Responsibilities
- Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
- Provides timely, technical support and problem resolution for field service questions.
- Supports Sales team with product modifications and engineering expertise for custom projects.
- Assists representatives and customers in evaluating and selecting products.
- Creates, reviews and executes product test plans and cases, documents test progress and reports results.
- Recommends products to meet customer needs.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Skills:
Customer Experience (CX); Software-Defined Networking Wide Area Network (SD-WAN); Business; Sales; Networks
