As a Quality Analyst, you will make an impact by you will be responsible for developing and documenting the processes for effective use of AI tools in quality management and operation, finding solutions for complex quality issues with the aid of these tools. You will be a valued member of the the Media Sales Support team and work collaboratively with manager.

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In this role, you will:

Conduct a high volume of audits on all interactions to ensure adherence to company guidelines and quality standards.

Provide detailed and actionable feedback to team members and managers on areas of strength and opportunities for improvement.

Identify trends in quality issues and collaborate with trainers and team leads to develop targeted improvement plans.

Prepare and present quality reports, highlighting key metrics and insights.

Participate in calibration sessions to ensure consistent quality scoring across the team.

AI-Assisted Solutions: Utilize AI tools to analyze large volumes of data, identifying root causes of quality issues and developing innovative, scalable solutions.

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Work model: onsite

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At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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What you need to have to be considered

Excellent written and verbal in Portuguese.

Intermediate+ English Skills

Strong desire to meet or exceed KPIs related to quality assurance and feedback delivery.

Exceptional attention to detail and ability to perform a high volume of work accurately.

Strong ability to provide constructive feedback in a professional and clear manner.

Experience in quality assurance or auditing role, preferably in a sales or customer service environment.

Knowledge of digital marketing and advertising principles.

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These will help you stand out

Ability to create, document, and implement new processes, with a focus on integrating AI and automation tools.

Digital marketing certificate.

Proficiency with quality management software and CRM tools.

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Please, upload your resume in English.

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