Overview
The Project Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. This role requires coordinating with onshore business teams across multiple Geographies.
The analyst will be responsible for, but is not limited to, monitoring Order to Cash business cycle, providing support in new project set-up, assist business teams in client billing and related reporting, become platform and process experts over time, work closely with senior team members for day to day activities.
One of objectives of this team is to assist client facing staff to save time to work on revenue generating actions. This role is expected to provide assistance to facilitate those outcomes.
How you'll make an impact
- Client/Project data maintenance – conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project.
- Client/Project data analysis – data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately.
- Time entry reporting – Share time details with Account Management Team to ensure accurate coding to correct projects as stated in provided contracts
- Client Invoicing Support - Assistance: Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural Review (QA): Detailed scrutiny and approving the invoices submitted by project teams for procedural requirements, tracking all the billing activity, coordinating with Finance/IT teams, when needed.
- Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables - Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports.
About you
- 1-3 years of relevant experience
- Excellent written and verbal communication, interpersonal skills
- Proficient in MS Office package
- Ability to work independently, within the team
- Managing delivery within defined SLAs and monitoring of KPIs
- High Attention to detail
- Strong analytical and problem-solving skills
- Commitment to quality of work, continuous learning, and process improvements
- Knowledge of OpenAir PSA will be an added advantage
