How you'll make an impact‍

We are seeking a dedicated Production Support Analyst to join our team and provide exceptional process and workflow support to our users. In this role, you will be responsible for maintaining and supporting applications/systems, as well as ensuring the smooth functioning of processes and workflows that are integral to the daily operations of our firm. Your expertise and attention to detail will be crucial in ensuring the efficiency and effectiveness of our systems, ultimately contributing to the overall success of our organization.

• Communicates clearly and concisely
• Troubleshoots a range of user workflow and process issues directly with the user, providing hands-on support
• Refers more complex problems to supervisors or other experts
• Contributes to work flow or process change and redesign to form a basic understanding of specific function
• Participates in meetings and continuing education to improve individual, departmental, and organizational performance
• Effectively works with other internal teams to triage and escalate issues that cannot be resolved by our team
• Experience working with Applied EPIC or CSR24 is a plus

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‍About You‍

Required:

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Typically requires minimum of 3 years of experience. May require vocational or technical education, or equivalent experience.

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Preferred:

System architecture and integration
Communication and stakeholder management skills
Root cause analysis
Product development management
App development/programming
Product technical, configuration, and administration knowledge
Agile development
Project management

Eager to learn and teach

Positive attitude, patience, and high level customer service skills

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