At Shopee Search & Recommendation, we connect users to what they may want at scale. As a pillar of e-commerce discovery experience, every day, our products enable tens of millions of users to discover relevant and interesting things among hundreds of millions of products and contents available on Shopee. We’re a passionate, young, and diverse team, committed to creating a convenient, delightful, and intelligent discovery experience for our users. We are looking for an (experienced) product manager to join us. You will be working closely with the product team to make significant impacts on Shopee's search & recommendation engine through both technical and operational processes.
Job Description
- Collaborate with a cross-functional team of product managers, engineers, marketing and operation teams to identify problems, opportunities, and solutions
- Build and run processes of manual QA testing
- Validate and test a wide variety of technologies and platforms
- Verify that real-world use cases and user expectations are simulated and met during the validation process.
- Manage bugs and errors reported by customers, including prioritizing, investigating, coordinating resolution, and effectively communicating with relevant teams;
- Maintain an exhaustive and up-to-date record of reported issues, their status, resolution progress, and post-resolution analysis;
- Perform a thorough root cause analysis of errors and problems to identify underlying issues and help prevent future occurrences.
Requirements
- Final Year Student or Recent Graduate with Information System, Computer Science, Law, or equivalent relevant experience.
- Experience in data processing using MS Excel is a must. SQL coding will be a plus.
- Strong communication skills and well-versed in English (spoken and written) and Mandarin (optional) to facilitate cross-border collaborations and communications.
