Role Overview

We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI/UX design.

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Key Responsibilities

- Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure).

- Identify and eliminate drop-off points using funnel data and user feedback.

- Develop a nuanced understanding of small business owners’ needs, anxieties, and motivations when borrowing.

- Translate those insights into UI/UX that builds trust and reduces cognitive load.

- Evangelize customer-first practices within the merchant lending space.

- Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents. Manage future roadmaps and deliverables. Use data to identify bottlenecks, define hypotheses, run experiments (A/B), and track impact.

- Be involved in what your team is building: Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management).

- Use SQL or comparable query languages/excel etc to access, analyze, and validate data independently

- Track key product and data metrics (OKRs and KPIs), adjusting strategies as needed for product optimization.

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Superpowers that will help you succeed in this role-

- Bachelor’s degree in engineering, computer science and/or related field with MBA from top tier colleges.

- Professional experience of 2-4 years in Product Management.

- Good to have experience in building/ scaling AI Chatbot and Customer Success Products.

- Exposure to building products for MSMEs.

- Ability to work and deliver on expectations in a fast-paced work environment.

- Demonstrated success in creating innovative and user-friendly products and customer-facing features.

- Possess excellent oral, written, verbal and interpersonal communication skills.

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