Job Description

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

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The Experience Strategy & Design team is dedicated to shaping the next generation of in-vehicle experiences. Rather than focusing on one-off feature-driven solutions, this team integrates new ideas into cohesive experiences that reflect core customer desires and feel purposeful within the vehicle ecosystem/lifestyle. Working closely with the HCD team, engineering, and product, the team transforms early concepts into tangible prototypes, validating what’s possible and ensuring that the most exciting ideas can actually be realized.

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In this position…

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As a Lead Designer on the Experience Strategy & Design team, you will combine strategy, design, and prototyping to bring new in-vehicle experiences to life. You’ll transform loosely defined concepts into clear, testable journeys that can be built and scaled. Your work will span user flows, interaction models, and holistic customer journeys, with a focus on making innovative features feel intuitive, integrated, and valuable.

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What you'll do...

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• Translate early concepts into practical, testable prototypes.
• Define customer journeys, flows, and processes that connect new features into cohesive experiences.
• Partner with engineers and technologists to explore feasibility, rapidly test ideas, and refine concepts.
• Collaborate across design, engineering, and product teams to ensure experiences align with customer needs and technical realities.
• Distill complex information into clear strategies, frameworks, and narratives that drive alignment.
• Proactively identify opportunities to integrate new technologies into meaningful, customer-driven experiences.

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You'll have...

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• Bachelors Degree or equivalent combination of relevant education and experience.
• Proven experience in UX, interaction, and experience design, within complex ecosystems (Ford, Rivian, McDonalds, Tock, Disney Parks).
• Strength in systems thinking and mapping end-to-end journeys.
• Comfortable working in ambiguous spaces where outcomes aren’t defined yet.
• Skilled at collaborating across disciplines, building bridges between design, engineering, and strategy.
• Strong communication and storytelling abilities, with a knack for making complex ideas clear and compelling.

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