Job Description
We’re looking for a Product Analysts to join Wise Business, our international business account.
The Wise Business account helps small and medium-sized businesses across the world focus on what matters most to them: growth.
In this role, you’ll join the Business Operations Tooling team — a brand new team building the tooling and infrastructure to help our Account Specialists provide optimal support to our Business customers. Built to support one of the fastest-growing areas of the company, there is a critical need for robust Business Operations and the tooling infrastructure to support it. You will partner with Product and Engineering to define data requirements, steer strategy for Operations, and build the very first pipelines and dashboards to measure our success.
What you'll be doing:
- Defining the "Right" Tools: You will partner closely with Product and Engineering to define data requirements and logic. Your analysis will ensure we don't just build a tool, but that we build the right tool to support our Account Specialists — solving the actual user problem.
- Building the Analytical Greenfield Foundation: As part of a brand new team, you will take ownership of building the very first dashboards and metrics from scratch. You will establish the standards for how we track success in a complex, fast-growing environment where processes may not yet exist.
- Steering strategy with actionable insights: You won’t just report on what happened; you will tell us what to do about it. You will proactively derive insights that steer Operations on efficiency and Product on feature prioritization, directly influencing our roadmap.
- Challenging the status quo: You will help move stakeholders towards a data-driven mindset, using your findings to challenge assumptions and ensure our Operations scale efficiently rather than just adding more people.
- Managing Ambiguity: As part of a brand new team, you will navigate an environment where processes and their supporting data may not exist yet, helping to build them from scratch.
Qualifications
What you'll bring:
- Strong analytical thinking and data analysis skills (spreadsheets and SQL)
- Data Visualization: You have experience with data visualisation tools (Looker, Superset, PowerBI, Tableau etc.) and demonstrate storytelling ability with data.
- Process & Logical Thinking: You have the ability to map out operational workflows to understand tooling needs and logical requirements.
- Communication: You can explain complex data clearly to non-technical Operations and Product partners to "steer" their decisions.
- Initiative & Ownership: You are comfortable working in a greenfield environment where the path isn't always defined, and you have a desire to understand the "why" behind operational inefficiencies.
Nice to have but not essential:
- Domain Experience: Experience in B2B or FinTech, specifically understanding the mechanics of high-touch account management (e.g., lead scoring, churn prevention, or cross-sell loops).
- Commercial Thinking: Experience applying analytics to sales or revenue problems, such as calculating ROI or analyzing funnel conversion rates.
