About the job

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

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Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in Iberia. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

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You will deliver best-in-class support to Lenovos Premier Support customers, providing remote troubleshooting and case management for Lenovo client products (notebooks, desktops, tablets). You will report to ourTechnical Support Manager CEE-CA Spain.

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Your Key Responsibilities

• Diagnose hardware and software issues remotely via phone and email.
• Provide accurate solutions and guide customers through resolution steps.
• Dispatch parts and coordinate field engineers for onsite repairs when needed.
• Monitor and manage open cases to ensure timely closure.
• Collaborate with Technical Account Managers to track and resolve complex cases.
• Document troubleshooting steps and share insights on recurring issues.
• Educate customers using Lenovo guidelines and best practices.
• Maintain high first-time fix rates and deliver exceptional customer communication.
  
  

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What You Bring

• Solid knowledge of Windows OS and Microsoft products
• Troubleshooting skills across hardware and software platforms; Strong problem-solving and prioritization skills
• Excellent verbal and written communication in Portuguese (business fluent) and English; Spanish is a plus
• Proactive mindset and eagerness to learn
  
  

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Nice-to-Haves

• Experience in IT services or working with field service providers
• Familiarity with AI-assisted productivity tools (e.g., Copilot, ChatGPT, Microsoft 365 AI features)
• Ability to leverage AI for knowledge search, troubleshooting, and documentation
  
  

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What Lenovo Can Offer You

• An open and stimulating environment within one of the mostforward-thinkingIT companies
• Opportunities for career development growth - the team has grown more than 200% in the past year
• Access to trainings for personal development
• Access to senior leaders through our EMEA Mentorship program
• An international team with a high focus on Gender Diversity
• Very attractive compensation package and Performance based rewards
• Slovakia only:

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