We’re looking for a dynamic and results-driven Operations Manager to spearhead the management of Bolt Market stores across the country. In this role, you’ll take full ownership of performance, build and lead a talented operations team, and ensure every aspect of our in-store and delivery experience runs seamlessly.

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About the role

This role is all about driving the growth and excellence of Bolt Market operations in Estonia. It’s a hands-on leadership role that combines strategic thinking with operational execution — perfect for someone who thrives in a fast-paced, data-driven environment and wants to make a real impact on how Bolt Market runs.

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Main tasks and responsibilities:

Lead the launch and daily operations of all Bolt Market stores in the country, owning full P&L performance.

Hire, train, and develop a high-performing operations team, ensuring top standards in safety, quality, and efficiency.

Drive continuous improvement across store, warehouse, and picker operations through data and performance insights.

Collaborate with HQ and cross-functional teams to optimize assortment, stock availability, and customer experience.

Ensure compliance with safety, health, and legal standards while fostering a positive, collaborative team culture.

Act as the main point of contact for store operations, managing process implementation and quality improvements.

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About you:

Bachelor’s or Master’s degree in Business, Operations Management, or a related field.

3+ years of experience in retail, operations, supply chain, or business management, plus 2+ years in team leadership.

Proven track record of improving operational KPIs, efficiency, and process frameworks.

Strong analytical and problem-solving skills with advanced Google Sheets proficiency.

Excellent communication and interpersonal abilities; fluent in English and Estonian.

Based in Tallinn, with flexibility to travel and readiness to occasionally work outside standard hours.

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