Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
LOB specific Job Description:
Responsible for the day-to-day analysis, research and resolution of varied problems regarding loan processing. Functions include payment/advance processing, detailed research, system of record updates, communicating with Client Teams. Potential for project work based on experience. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.
Responsibilities:
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
LOB Specific Responsibilities:
- Account reconciliation of LIQ
- Responsible for the day-to-day analysis, research and resolution of varied loan problems
- Posting of transactions to customer accounts
- Monitoring and clearing items rejected from systems and automated processes
- Performing maintenance to customer accounts
- Monitoring ticklers and taking appropriate action
- Inputting and balancing batch work to the loan system
- Provide specialized processing support
- Answering 800 line to assist the line partners with issues and providing prompt service for resolution
Required Qualifications:
- 1 year or more experience with Commercial credit servicing
- Loan IQ experience
- Experience with manage pipeline queues and meet established business metrics.
- Credit Center experience
- Extreme attention to detail in terms of research items such as letter of Credit, Interest and Fess, settlements and Loan documents
- Ability to multi-task, navigate technology easily, manage pipeline queues and meet established business metrics.
- Required Hours: 9:00 - 6:00pm
Skills:
- Attention to Detail
- Customer and Client Focus
- Data Collection and Entry
- Prioritization
- Written Communications
- Analytical Thinking
- Collaboration
- Oral Communications
- Recording/Organizing Information
- Issue Management
- Legal Structures and Legal Forms
- Policies, Procedures, and Guidelines Management
Minimum Education Requirement:
- High School Diploma / GED / Secondary School or equivalent
